GLOVO
GLOVO
Glovo is a globally known app for its delivery service, offering everything from food delivery and supermarket shopping to practically anything the user needs.
Year
2024
Category
UX/UI Design
Research
Research
Surveys and research were conducted to study how users interacted with the app, including the primary use they made of it, what time they typically placed orders, and the number of people ordering from the same account, among other factors.
Surveys and research were conducted to study how users interacted with the app, including the primary use they made of it, what time they typically placed orders, and the number of people ordering from the same account, among other factors.
Research
Surveys and research were conducted to study how users interacted with the app, including the primary use they made of it, what time they typically placed orders, and the number of people ordering from the same account, among other factors.
Design
Design
After the research process, we found that the account deletion process was too lengthy and jeopardized the possibility of the user re-downloading the app in the future. Additionally, the proposal to allow payment splitting among multiple people emerged, as users often ordered for more than two people.
After the research process, we found that the account deletion process was too lengthy and jeopardized the possibility of the user re-downloading the app in the future. Additionally, the proposal to allow payment splitting among multiple people emerged, as users often ordered for more than two people.
Design
After the research process, we found that the account deletion process was too lengthy and jeopardized the possibility of the user re-downloading the app in the future. Additionally, the proposal to allow payment splitting among multiple people emerged, as users often ordered for more than two people.
Delete Account
Delete Account
In redesigning the account cancellation process, speed was a key consideration. Three reasons for wanting to delete an account are proposed, with an additional option for reasons not listed. The copy is updated to indicate that, for privacy reasons, it will be necessary to confirm via email that the cancellation request was made by the user themselves.
In redesigning the account cancellation process, speed was a key consideration. Three reasons for wanting to delete an account are proposed, with an additional option for reasons not listed. The copy is updated to indicate that, for privacy reasons, it will be necessary to confirm via email that the cancellation request was made by the user themselves.
Delete Account
In redesigning the account cancellation process, speed was a key consideration. Three reasons for wanting to delete an account are proposed, with an additional option for reasons not listed. The copy is updated to indicate that, for privacy reasons, it will be necessary to confirm via email that the cancellation request was made by the user themselves.
Shared Payment
Shared Payment
Regarding the payment splitting option, a redesign was implemented on the payment screen, allowing users to split the payment among different users with whom they have previously shared the cost or to add new users, as long as they have the app installed.
Regarding the payment splitting option, a redesign was implemented on the payment screen, allowing users to split the payment among different users with whom they have previously shared the cost or to add new users, as long as they have the app installed.
Shared Payment
Regarding the payment splitting option, a redesign was implemented on the payment screen, allowing users to split the payment among different users with whom they have previously shared the cost or to add new users, as long as they have the app installed.
More Works More Works
More Works More Works
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©2024 SANDRBLAZQ
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©2024 SANDRBLAZQ
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©2024 SANDRBLAZQ
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